At Palace Capital, we believe in conducting our business activities ethically and responsibly. 

Our approach to Environmental Social and Governance (ESG) seeks to improve our environmental performances while reducing the negative impacts our operations may have on the environment and society as a whole. The current pace of technological, social and environmental change means we must continuously adapt to ensure we are meeting the needs of our tenants, our employees, the communities within which we invest, and those we work with on a day to day basis.

View our ESG policy here

We have established three key objectives which will be a focal point for the business going forward:

Future-proofing the portfolio – by understanding the environmental performance of our assets and actively seeking to reduce energy use and greenhouse gas emissions.

Fostering a culture of inclusivity and consideration of stakeholders’ interests – by promoting collaboration and input across all levels of the business and engaging with our suppliers and stakeholders.

Being a responsible business – by ensuring ethical business practices and sound risk management.


Our active asset management approach means that we are constantly assessing our portfolio and earmarking assets for refurbishment and renewal, utilising the latest technology and environmentally efficient products so that our properties are equipped to meet minimum energy efficiency standards.

We continue to review the EPC risk associated with existing assets and new purchases and implement improvement plans for any asset with an “E” rating or below.

We have improved our data collection processes to report our overall energy, greenhouse gas and water usage.


We value our customer relationships and the property team inspect our buildings as regularly as possible, engaging with occupiers to understand their business needs. This ensures that our strategies for each property are current and flexible enough to be adapted to changing occupier demands.

During 2021, we undertook a satisfaction survey of our 200+ occupiers. We asked occupiers to rate their overall satisfaction with Palace Capital as a landlord, as well as a range of other aspects, including: the overall management of their building, their facilities and whether the building met their overall needs and expectations. We will repeat this process regularly.

We recognise that in order to meet our tenants needs and be a responsible landlord our strategy must address the accelerating industry and global challenges in the built environment. Not only will this future-proof our business and ensure we are resilient, but it will also bring greater consistency and efficiency across our portfolio management.

We continue to engage with our sustainability consultants, property managers and occupiers to implement sustainability improvements at each asset