Palace Capital plc is committed to protecting your privacy and related rights in line with current data protection legislation.

This Privacy Notice explains how personal information about you is used by us, how we protect it, and your rights in relation to this information.

Palace Capital plc (‘we’ or ‘us’) is the ‘Data Controller’ of the personal data that you (‘you’ means the person whose data is being processed) provide to us. Our company registration number is 05332938 and our registered address is 25 Bury Street, St James’s, London, SW1Y 6AL.

What personal information we use

We will process personal information about you from a variety of sources, including information we collect from you directly (e.g. when you contact us) and information we collect about you from other sources, for example, property agents, referral agents, list brokers and credit reference agencies.

The kind of information we may process about you will vary depending on your relationship with us. Initially we may collect your name, contact number and email address, and information about the nature of your enquiry. If you are a tenant of ours, a visitor, supplier, shareholder or member of the public we may collect and process the following:

  • Personal details: such as your name, address, phone number, email address, and other information that you may provide in any correspondence between us and in respect of our shareholders provided to our registrars, to enable them to manage our register of shareholders and support other regulatory functions on our behalf;
  • Information in relation to a tenancy: such as financial and business information, contact details and bank account details and information relevant to health and safety matters at the building. This enables us to assess your suitability to be a tenant, allow you to pay the sums due under your lease and manage our buildings;
  • CCTV and systems which control access to our buildings: which will include images, name, occupation, employer and contact details for the purposes of public safety, crime prevention and prosecution, insurance, property management and marketing and advertising;
  • General correspondence, through letters, email or phone calls and messages to manage our relationship with you; and
  • Website information: such as details of your visit to our Site, including traffic data, weblogs and other communications data, information about your device, such as the IP address so that we can personalise the way our websites are presented when users visit them, make improvements to our websites and to ensure we provide the best service for users. We also use cookies to distinguish you from other users of our Site. For detailed information on the cookies we use and the purposes for which we use them, see the Cookie section below.

We do not process any special categories of personal information (for example, data relating to health, race, ethnicity, politics, trade union membership, sex life, sexual orientation, genetics, biometrics).

Our website may contain links to other third-party websites. If you follow a link to any of those third-party websites, they will have their own privacy policies. Please check these policies before you submit any personal data.


A ‘cookie’ is a small text file that websites place on your computer or smartphone. When you visit (the “Site”), the browser on your computer or smartphone automatically downloads the webpage you were seeking and may also download our cookies (depending on how your browser is configured).

Cookies remember your computer or smartphone browser when you next visit, what pages you’ve viewed and any account preferences. We analyse this information to help us understand how people use the Site and how we can improve it. This is undertaken via Google Analytics a web analytics service provided by Google, Inc. (‘Google’). Google will use this information to evaluate website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

We do not use cookies to collect or record information on users’ names, addresses or other contact details.

You have the right to choose whether or not to accept cookies used for certain purposes, by using your browser settings. However, cookies are an important part of how our Site operates, and if you choose to refuse or remove cookies, this could affect the availability and functionality of the Site.